Story telling matters as a foundational part of communication between people. You can tell stories by writing, speaking, filming, drawing, coding, and much more. When dealing with humans, assume miscommunication. If you’re trying to explain something, part of it will get lost in the transition from your brain to the other person’s ears. Count on it.

By adding visuals to your communication, you invite others in to participate and understand. You’re able to focus on the idea rather than each other, which is disarming and makes communication smoother.

If you accept that miscommunication happens, and come to expect it, then you can account for it and work around it.

Over the years I’ve grown to expect that this will happen in my work. If I’m speaking to a stakeholder for a design project, I’ll either improperly explain, or they’ll misunderstand. It just happens.

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