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Synthesizing usability test results

Synthesizing usability test results

This week we got another usability study in the books by testing the most recent iteration of our signup and onboarding flow. Thanks to some help from our design operations team I was able to pull it off without a hitch. All I had to do was fill in a request, slightly...

Offline Principles

Offline Principles

Cowritten with Megs Fulton Many of us design and build apps in air-conditioned offices in major cities, using the latest devices with perfect internet connections. We don’t often think about how apps should work without a strong internet connection.  ...

🌶 Spicy topics

🌶 Spicy topics

Recently, the design team I lead was going through a period of low morale. I noticed this through conversations in 1-1s, our team Slack channel, and most notably in our team meetings. The designers were all working on some very big product problems and while the work...

Design Collaboration Meetup

Design Collaboration Meetup

Last week we held our first “Design Collaboration Meetup” connecting across product, dev, support, marketing, and human resources. And of course … design! At the gathering we were able to distribute our new playbooks and connect IRL in super...

On sharing mistakes

On sharing mistakes

At the end of every week, my boss asks us to write down a lesson we learned. Mine are usually due to a slip up I made. Here’s how it goes: I make a mistake, apologize to the person, and end up saying something along the lines of: “I should have done x,...

You got this.

You got this.

I’M LEARNING new tech and it’s hard. Maybe you’re in the same boat. Through the rosy lens of memory, learning HTML and Photoshop back in the day was a breeze.  It wasn’t, really. And CSS, when it came along in 1996, was even tougher to grasp—in part because it was...

Figma for Sketch users

Figma for Sketch users

You may have heard of Figma recently. It’s a web-app (with a hybrid-native version) that aims to solve the same problem Sketch solves: make it easy and fast to design and prototype software. When two apps solve the same problem, why would you want to learn to...

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