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Notice About $0 Credit Card Charge

Notice About $0 Credit Card Charge

Original Notice date: February 8th, 2020 5:00pm EST Updated Notice date: February 10th, 2020 1:00pm EST Recently AtmoVantage was made aware that some people had a $0 transaction on their credit card statements from "ATMOVANTAGE". Upon learning of this activity an...

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The Beauty Trap in Design

The Beauty Trap in Design

I’m a sucker for beauty. It shames me to admit it, but my favorite experience as a UX professional isn’t solving problems for the user, or knowing that I contributed to a ten percent increase in the client’s conversion rate. My favorite experience, and maybe some of...

The value of quick visual storytelling

The value of quick visual storytelling

Story telling matters as a foundational part of communication between people. You can tell stories by writing, speaking, filming, drawing, coding, and much more. When dealing with humans, assume miscommunication. If you’re trying to explain something, part...

A widget becomes a block

A widget becomes a block

For the past few months we’ve been converting WooCommerce widgets in WordPress to blocks. Widgets allow you to add a small feature, such as a paragraph of text, onto your website.  I recently did a talk at WooSesh where I went over the work we’ve been...

Synthesizing usability test results

Synthesizing usability test results

This week we got another usability study in the books by testing the most recent iteration of our signup and onboarding flow. Thanks to some help from our design operations team I was able to pull it off without a hitch. All I had to do was fill in a request, slightly...

Offline Principles

Offline Principles

Cowritten with Megs Fulton Many of us design and build apps in air-conditioned offices in major cities, using the latest devices with perfect internet connections. We don’t often think about how apps should work without a strong internet connection.  ...

🌶 Spicy topics

🌶 Spicy topics

Recently, the design team I lead was going through a period of low morale. I noticed this through conversations in 1-1s, our team Slack channel, and most notably in our team meetings. The designers were all working on some very big product problems and while the work...

Design Collaboration Meetup

Design Collaboration Meetup

Last week we held our first “Design Collaboration Meetup” connecting across product, dev, support, marketing, and human resources. And of course … design! At the gathering we were able to distribute our new playbooks and connect IRL in super...

On sharing mistakes

On sharing mistakes

At the end of every week, my boss asks us to write down a lesson we learned. Mine are usually due to a slip up I made. Here’s how it goes: I make a mistake, apologize to the person, and end up saying something along the lines of: “I should have done x,...

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