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Story telling matters as a foundational part of communication between people. You can tell stories by writing, speaking, filming, drawing, coding, and much more. When dealing with humans, assume miscommunication. If you’re trying to explain something, part...

This week we got another usability study in the books by testing the most recent iteration of our signup and onboarding flow. Thanks to some help from our design operations team I was able to pull it off without a hitch. All I had to do was fill in a request, slightly...

Cowritten with Megs Fulton Many of us design and build apps in air-conditioned offices in major cities, using the latest devices with perfect internet connections. We don’t often think about how apps should work without a strong internet connection.  ...

Recently, the design team I lead was going through a period of low morale. I noticed this through conversations in 1-1s, our team Slack channel, and most notably in our team meetings. The designers were all working on some very big product problems and while the work...

Last week we held our first “Design Collaboration Meetup” connecting across product, dev, support, marketing, and human resources. And of course … design! At the gathering we were able to distribute our new playbooks and connect IRL in super...

You can visit our two new design playbooks up online over at: productexperienceplaybook.org Product experience design is the practice of creating products that provide meaningful and relevant experiences to users. This practice begins with a deep understanding of user...

At the end of every week, my boss asks us to write down a lesson we learned. Mine are usually due to a slip up I made. Here’s how it goes: I make a mistake, apologize to the person, and end up saying something along the lines of: “I should have done x,...